About Us
100% Employee Owned Since 2019
Not just reliable, loyal. Not just secure, safe.
Brown Dog IT was founded by engineers. We providing premier IT support in Atlanta and surrounding areas. Our promise is that your technology resources are secure and available. Dedication to customers and community set us apart from other managed service providers. We consider you to be our partners and treat you like family.
- Locally owned and operated.
- Certified engineers.
- FREE consultations.
Our Team
Jarom 'Jay' Matson
Founder and CEO
Hey, thats me! After working for elite managed service providers in the Atlanta area, I had an idea. What if managed service providers focused on the success of the engineer? What if they didn't have a billable hour quota and instead focused on solutions? What if they were paid the same and a developer, or in house IT staff? What if they were familiar with a system they supported instead of referencing poorly maintained documentation? I was told once that I was working my way to the bottom. "Its not the destination, its the journey." -Emerson
- 24 Hour Support
- Immediate Remote Support
- Atlanta Based Support Engineers
Testimonials
Kent Garcia
Operations/Project Manager at Georgia Precast Solutions LLC.
"Brown Dog IT is knowledgeable, reliable, and always looks out for your best interest."
Hal Ballew
Vice President at Gordon Document Products
What I like most about Brown Dog is that they are able to explain complex problems and solutions in a way that a person without IT knowledge can understand. They also have super quick response time.
Services
There is no problem too big or too small for Brown Dog IT!
VoIP & UCaaS
1 User starting at only $20/mo! Free VoIP phones! Free voicemail, voicemail to email, auto attendant, basic call queuing, virtual extensions, ring groups, call forwarding, multiple hard and soft phones per extension, time-of-day routing and much, much more.
Managed Services
Managed services solutions provide you with more reliable performance and more predictable expenses. By implementing a pro-active approach you are actually reducing the total costs of IT problems as well as the resulting downtime.
Cloud Solutions
Our collaboration with AWS, GCP and Azure means we'll deliver their latest services to you, already configured, in a safe and compliant manner. Choose from the solutions or services you need to meet your business objectives.
Security & Compliance
Enable your risk team to make more informed decisions. We perform risk assessments to find any gaps, and review the results with you. Then we help choose the right security standards and apply them accordingly.
Network Solutions
Ready to increase your internet speeds? Looking to add a wireless network or increse the signal strength? Network solutions engineers are available to eliminate bandwidth degredation issues and incease wireless coverage.
Business Continuity
The Brown Dog IT BDR system encrypts and archives your data at two separate off-site locations. This is a fullproof solution for data backup and disaster recovery! Your files are accessible at a moment’s notice, and can be restored easily.
Web Design & SEO
Drive traffic to your site with state of the art optimization techniques and keep visitors enganged with our content management services. We combine research-driven strategy and inventive design to create the best experiences for your audiences.
Service & Repair
Our local engineers diagnose technology issues associated with computers, laptops, servers, and networks. Because every business’ needs are unique, our experts provide solutions that are customized to your needs and gaols.
Email & O365
Run your business from the cloud with all the benefits of Office 365. From license assignment and mailbox migrations to training, our end-to-end suite of technical support and advisory services enable us to manage all aspects of your transition to Office 365 from start to finish.
Why choose us?
Commited to Community
Brown Dog IT has a commitment to our neighborhood. We donate time and resources to many local non-profit organizations around the Atlanta area.
Customer Satisfaction
Developing lasting relationships is our top priority. Not every business is the same and we take pride in our ability to customize our service to best suit our clients individual needs. Advanced reporting systems allow us to provide our clients with a customisable and easy to read dashboard, providing deep insight into the network and systems.
Knowledable Experts
Our engineers are provided ongoing training and career advice. We encourage and reward continued education. Our knowledgebase is easy to use with advanced features for asset, network, application, and database visualizations via it's customizable dashboard.
Veterinary Technology Spcialists
No matter the size of your practice, you face an ever-changing technology environment with specialized needs. Not only is the type of medicine you’re practicing changing, but the technology that provides your ability to treat and extend quality of life is changing as well. You need that technology to be available when you need it. Computers, servers, imaging and testing equipment, and faster and more responsive support are all requirements for today’s veterinary practices. Brown Dog IT works with you as your trusted IT partner and resource. We keep your network secure and available so you can provide the services that grow your practice and keep you focused on patient care. Our staff is trained and has technical expertise with DICOM and X-Ray, sonogram, and MRI modalities, and we work well with on-premise and cloud imaging vendors to help solve any problems that arise. In most cases, we are your first and only call.
Enterprise Mobility
Revolutionize the way your busniess operates, improve communication between staff, increase efficiency and productivity, and help solve daily challenges with scalable solutions.
People now do everything from their mobile devices and the business world is no exception. More and more organizations are realizing that mobile solutions can improve the efficiency of an organization and streamline businesses operations.
Enterprise mobility is the future of the workplace; it allows companies to do business more efficiently. Mobile solutions will benefit not only your business but also your employees.
Frequently Asked Questions
Try these helpful FAQs for information on your issue.
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What do I do when my computer crashes?
There are many reasons why a computer may just stop working or "freeze". Most of the time there isn't much we can do about it, it is a fact of life that computer programs have become so complex that occasionally users will experience problems even when performing common tasks. When your computer no longer responds to keyboard commands your best bet is to restart the computer.
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I am unable to send or receive email. What should I do?
Verify that your computer is able to see the Internet and/or other computers to ensure that your computer is not encountering a connection issue, which would be causing your e-mail issue. Ensure that your Internet e-mail server or your Network e-mail server is not encountering issues by contacting either your Internet Service Provider or your Network administrator.
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My printer is printing smudged/distorted pages?
When printing on untraditional paper your printer may experience smudges, un-even or crooked text, and/or text that runs off the edges of the paper. Your printer may be printing fuzzy, blurry, and/or other faint text because of dirty print heads. All modern printers have some type of printer cleaning, self-test, and/or diagnose mode that can be performed to check and clean the printers print heads and other internal equipment used to print.
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If I format or erase my hard drive will it remove a virus?
If your computer is infected with a virus formatting or erasing the hard disk drive and starting over will almost always remove any type of virus. However, keep in mind if backups have been made that contain the virus, other media or drives connected to the computer have a virus, your computer is connected to another computer on a network with a virus, and/or the virus is stored on some other type of software you use with your computer it can become re-infected if not properly protected.
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I can't connect to my network drive anymore?
Verify that the network cable is properly connected to the back of the computer. In addition, when checking the connection of the network cable, ensure that the LED's on the network are properly illuminated. For example, a network card with a solid green LED or light usually indicates that the card is either connected or receiving a signal. Note: generally, when the green light is flashing, this is an indication of data being sent or received.
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How do I delete Internet cookies?
Microsoft Internet Explorer users can go to 'Tools' (or the little cog icon in the top left), then go to 'Safety' and choose 'Delete browsing history...', you can then choose to delete your Internet cookies. In Google Chrome, go to 'More Tools' and choose 'Clear browsing data...'. Firefox users can go to 'History', then choose 'Clear recent history...'.
